RETURN & REFUND POLICY

Effective Date: [Insert Date]

At Fastshops, we want our customers to have a smooth and reliable shopping experience. If you receive a product that is damaged, defective, incorrect, or has missing items, please review the following Return & Refund Policy carefully.

1. RETURN & REFUND REQUEST PERIOD

Customers must notify Fastshops within 48 hours of receiving the product if they wish to report a damaged, defective, incorrect, or missing item.

Requests submitted after 48 hours of delivery may not be accepted.

To help us properly assess the issue, customers may be required to provide an unboxing video and other relevant information or evidence.

2. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective:

• Please contact us within 48 hours of delivery.
• An unboxing video showing the condition of the package and product may be required.
• Please provide clear photographs or videos if requested.
• After reviewing the information provided, Fastshops will determine whether the request qualifies for a return, replacement, or refund.

For certain electronic products, returns or refunds may not be available where the product is classified as non-returnable or where the applicable product policy excludes such claims.

3. INCORRECT PRODUCT

If you receive a product that is different from the product ordered, please notify us within 48 hours of receiving the order.

An unboxing video and supporting photographs may be required to verify the issue.

Once the claim is reviewed and approved, Fastshops may provide a replacement or refund, depending on product availability and the circumstances of the case.

4. MISSING ITEMS

If any item or component is missing from your order:

• Notify us within 48 hours of receiving the order.
• Provide an unboxing video showing the contents of the package clearly.
• Provide any additional information or photographs requested by our support team.

If the missing item cannot be fulfilled, an applicable refund may be issued after verification and approval.

5. RETURN ELIGIBILITY

A product may be eligible for return only when the return request is approved by Fastshops.

Where a return is approved, the product generally must be:

• Unused;
• Undamaged;
• In its original condition;
• In its original packaging, where applicable; and
• Accompanied by the required supporting information or evidence.

Products that have been used, opened, altered, damaged by the customer, or otherwise do not meet the applicable return conditions may not be accepted.

6. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return or refund, including but not limited to:

• Products that have been used, opened, or damaged by the customer.
• Products specifically marked as non-returnable in the product description.
• Certain electronic products.
• Products that do not meet the applicable return conditions.

Please check the product description carefully before placing an order.

7. RETURN SHIPPING COST

For approved returns, the customer may be responsible for the cost of returning the product, depending on the reason for the return and the applicable return instructions.

Customers should use a reliable shipping service with tracking when returning a product.

Fastshops will provide return instructions where a return is approved.

8. REJECTION OR REFUSAL OF A DELIVERED PARCEL

If a customer refuses or rejects a parcel after it has been dispatched, the order may be returned to the sender.

Any applicable forward and reverse shipping or return-to-sender charges may be deducted from the amount refundable to the customer, where applicable.

The exact amount may depend on the shipping and return circumstances of the order.

9. SHIPPING CHARGES

Shipping charges are generally non-refundable, unless otherwise required by applicable law or specifically approved by Fastshops.

This may include the original shipping charge and applicable return shipping costs.

10. REFUND APPROVAL

Submitting a return or refund request does not automatically guarantee approval.

All requests are subject to verification and approval based on:

• The condition of the product;
• The reason for the return or refund;
• Supporting photographs or videos;
• The condition of the packaging;
• Product-specific return conditions; and
• Product availability and applicable supplier requirements.

Fastshops reserves the right to approve or reject a return or refund request where permitted by applicable law and our published policies.

11. REFUND PROCESSING TIME

Once an approved return has been received and inspected, the applicable refund will be processed.

Where a refund is approved, it will generally be processed within 7 days of approval, subject to payment-provider and banking processing times.

The refund will normally be issued to the original payment method used for the order, where technically possible.

12. REPLACEMENT

Where appropriate and subject to product availability, Fastshops may offer a replacement instead of a refund.

If a replacement product is unavailable, an applicable refund may be offered in accordance with this policy.

13. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate information during the ordering process and for following the return instructions provided by Fastshops.

Customers should carefully inspect the package and product upon delivery and report any eligible issue within the applicable 48-hour period.

14. PRODUCT COLOUR & VARIATION

For products available in multiple colours or variations, the exact colour or variation may depend on stock availability at the time the order is processed.

Customers may not always be able to request a specific colour or variation.

Slight differences between product images and the product received may occur due to stock availability, lighting, display settings, packaging, or manufacturing variations.

15. HOW TO REQUEST A RETURN OR REFUND

To request a return or refund, please contact Fastshops using the customer support/contact information provided on our website.

Please include:

• Order number;
• Customer name;
• Registered mobile number or email address;
• Description of the issue;
• Photographs or videos, where required; and
• Unboxing video, where applicable.

Our support team will review the request and provide further instructions.

16. IMPORTANT NOTICE

Return and refund requests are handled according to this policy, the product-specific conditions displayed on the website, and applicable supplier and operational requirements.

Nothing in this policy is intended to remove or limit any consumer right or protection that cannot legally be excluded under applicable Indian law.

17. CONTACT INFORMATION

If you have any questions regarding this Return & Refund Policy or wish to submit a return or refund request, please contact us through the customer support/contact information provided on our website.

ShopKarts

Email: admin@shopkarts.in